At Angeliy, we aim to provide a transparent and flexible cancellation process while maintaining efficient order fulfillment. Please review the details below to understand how cancellations are handled.
1. How to Cancel an Order
To request a cancellation, please contact our support team at [email protected] as soon as possible.
- If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method.
- If your order has already been processed or shipped, it cannot be canceled. However, you may be eligible to return the item under our Return & Refund Policy.
2. When We May Cancel an Order
2.1 Product Unavailability
In rare cases, an item may become unavailable after your order is placed.
If this occurs, we will notify you promptly and issue a full refund.
2.2 Pricing Errors
If a product is mistakenly listed at an incorrect price due to system or human error, we reserve the right to cancel any orders for that item.
You will be notified and refunded in full.
2.3 Suspected Fraud
We take fraud prevention seriously. If an order is flagged as potentially fraudulent, we may cancel it.
If this happens, you will be notified and refunded in full.
3. Pre-Order Cancellations
You may cancel a pre-order at any time before it has been shipped.
If we are unable to fulfill a pre-order due to availability or supplier issues, we will cancel the order and issue a full refund.
4. Modifying an Order
To request changes to an order, please contact us at [email protected] as soon as possible.
- Before the order is processed: We may be able to accommodate changes (e.g., address, item, quantity).
- After processing: Changes are no longer possible, and you may need to wait for the item to arrive and initiate a return.
5. Contact Us
If you have any questions or need help with cancellations or order updates, please reach out to our team at [email protected]. We’re happy to assist.