Ordering
1. How can I place an order on Angeliy?
To place an order, browse our product collection and add the items you’d like to your cart. When ready, proceed to checkout, enter your shipping and payment details, review your order, and click “Place Order” to complete your purchase.
2. Can I make changes to my order after placing it?
To request changes, please contact [email protected] as soon as possible.
- Before processing: We may be able to update details such as shipping address or item quantity.
- After processing: Changes are no longer possible. You may wait for the item to arrive and request a return if needed.
3. Do you offer gift wrapping or gift messages?
At this time, we do not provide gift wrapping or messaging services.
Shipping
1. Where do you ship from?
All products are shipped from our U.S.-based fulfillment center.
2. When will my order ship?
Orders are processed within 1–3 business days (Monday to Friday). Delivery typically takes 4–5 business days after shipping.
3. How much does shipping cost?
We offer free standard shipping on all orders within the United States.
4. Do you offer expedited shipping?
Expedited shipping is not currently available.
5. Do you ship internationally?
We currently ship within the United States only.
Returns & Refunds
1. What is your return policy?
We accept returns within 28 days of receipt. Items must be unused, in original condition, and returned in their original packaging.
2. How do I start a return?
Contact us at [email protected] with your order number and reason for return. Our team will guide you through the process.
3. How are refunds processed?
Refunds are issued to your original payment method within 3–5 business days after the returned item is received and inspected.
4. Do you cover return shipping?
No, customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
Order Cancellation
1. Can I cancel my order?
Yes, orders can be canceled within 24 hours of placement. Please contact [email protected] with your order number.
2. What if my order has already shipped?
If your order has already shipped, it cannot be canceled. You may return it within 28 days in accordance with our Return Policy.
Payment
1. What payment methods do you accept?
We accept the following secure payment options:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club
- PayPal
2. Can I apply a discount after placing my order?
No. Discounts must be applied during checkout. We cannot apply promotions retroactively after an order has been placed.
If you have additional questions or need assistance, please reach out to our team at [email protected]. We’re happy to help.